FAQ

Q1: How do I place an order?

Browse our makeup and beauty collection, choose your favorite products, add them to your cart, and complete the secure checkout process. You'll receive an order confirmation email once your purchase is successfully placed.

Q2: How long does order processing take?

Orders are usually processed within 1–3 business days before they are shipped.

Q3: How long will it take to receive my order?

Delivery times generally range from 7–15 business days, depending on your location and local shipping carrier.

Q4: Can I track my order after it's shipped?

Yes. Once your order has been shipped, we'll send you a tracking number via email so you can monitor your delivery.

Q5: What payment methods do you accept?

We accept a variety of secure payment methods, including major credit and debit cards and other payment options available at checkout.

Q6: Are your makeup and beauty products authentic?

We carefully select our products from trusted suppliers and aim to provide quality beauty products and accessories. Product details and specifications are provided on each product page.

Q7: Can I return a makeup or beauty product?

Our return eligibility depends on the product and its condition. For hygiene and safety reasons, opened or used makeup and beauty products may not be eligible for return. Please review our Return Policy before sending an item back.

Q8: What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and your order details. We'll work quickly to provide a suitable solution.

Q9: Do I need to create an account to shop?

No. You can complete your purchase as a guest. Creating an account can make it easier to track your orders and manage future purchases.

Q10: Is my personal and payment information secure?

Absolutely. We use secure payment processing and industry-standard security measures to help protect your personal and payment information.

Q11: Why should I choose Ezentic?

Ezentic is committed to offering quality makeup, beauty accessories, and affordable beauty essentials, along with secure checkout, reliable shipping, and dedicated customer support for a smooth and enjoyable shopping experience.