30-Day Money-Back Guarantee

At Ezentic, your satisfaction is important to us. We want you to shop with confidence, which is why we offer a 30-Day Money-Back Guarantee on eligible purchases.

30-Day Guarantee

If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To qualify for a return:

• The product must be in new and unused condition.

• The product should be returned with its original packaging and included accessories, when applicable.

• The return request must be submitted within 30 days of delivery.

• Products that have been damaged through misuse or improper handling may not qualify.

Defective or Damaged Products

If your product arrives defective, damaged, or not as described, please contact us as soon as possible.

We may ask you to provide photos or videos of the product so we can review the issue and determine the best solution.

Refunds

Once your returned product has been received and inspected, we will process your refund if the return is approved.

Approved refunds will be issued to your original payment method. Please allow up to 7 business days for the refund to be processed after the return has been approved. Your bank or payment provider may require additional time for the funds to appear in your account.

Exchanges

We currently do not offer direct product exchanges. If you need a different product, you may return the original eligible item and place a new order.

Return Shipping

For eligible returns, return shipping may be covered according to our return policy. If your item is defective, damaged, or incorrect, please contact our support team before sending it back.

How to Request a Return

To start a return, please contact our customer support team with:

• Your order number

• The product you want to return

• The reason for the return

• Photos or other supporting information, if applicable

Our team will provide you with the next steps.

Important

This guarantee applies only to eligible purchases and does not affect any rights you may have under applicable consumer protection laws.

Shop with confidence at Ezentic — Quality Products. Great Experiences.