Returns & Exchanges

At Ezentic, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return if:

  • The item is received damaged or defective.
  • You received the wrong product.
  • The item is unused, in its original condition, and includes all original packaging and accessories.
  • The return request is submitted within 7 days of receiving your order.

Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to misuse or improper handling.
  • Items without original packaging or missing accessories.
  • Products showing signs of use or physical damage caused after delivery.
  • Clearance, final sale, or promotional items (unless defective).

How to Request a Return

  1. Contact our customer support team within 7 days of delivery.
  2. Include your order number, reason for the return, and clear photos (if the item is damaged or incorrect).
  3. Our support team will review your request and provide return instructions.
  4. Once approved, ship the item back using the instructions provided.

Exchanges

We offer exchanges for:

  • Defective or damaged products.
  • Incorrect items received.

If you wish to exchange an item for a different model or color, please contact our support team before returning the product.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Processing may take 5–10 business days, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

Return Shipping

  • If the return is due to our mistake (wrong or defective item), Ezentic will cover the return shipping cost.
  • For returns due to a change of mind, the customer is responsible for return shipping costs unless otherwise stated.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will work quickly to resolve the issue.

Need Assistance?

If you have any questions about returns or exchanges, please contact our support team.

Email: ezentic.support@gmail.com
Response Time: Within 24–48 business hours