Warranty Information


Product Warranty

At Ezentic, we are committed to providing high-quality electronics and smart gadgets. We stand behind the products we sell and strive to ensure your complete satisfaction.

Warranty Coverage

Our warranty covers manufacturing defects and product malfunctions under normal use during the applicable warranty period.

Depending on the product, warranty coverage may range from 30 days to 12 months. The warranty period for each item, if applicable, will be mentioned on the product page.

What Is Covered

Your warranty may cover:

  • Manufacturing defects
  • Hardware malfunctions under normal use
  • Products that fail due to faulty workmanship or materials
  • Items received with functional defects

What Is Not Covered

The warranty does not cover:

  • Accidental damage
  • Water or liquid damage
  • Physical damage caused by drops or impact
  • Normal wear and tear
  • Damage caused by misuse, improper installation, or unauthorized repairs
  • Cosmetic damage such as scratches or dents
  • Damage resulting from power surges or improper charging

How to Make a Warranty Claim

If you believe your product is covered under warranty:

  1. Contact our support team.
  2. Provide your order number.
  3. Describe the issue in detail.
  4. Include clear photos or a short video showing the problem.
  5. Our team will review your request and provide the next steps.

Warranty Resolution

After inspection, if your warranty claim is approved, we may offer one of the following solutions:

  • Repair the product
  • Replace the product with the same or equivalent model
  • Issue a full or partial refund (where applicable)

The chosen solution will depend on product availability and the nature of the issue.

Warranty Limitations

  • Warranty applies only to the original purchaser.
  • Proof of purchase is required for all warranty claims.
  • Warranty coverage begins on the date of delivery.
  • Products returned without prior approval may not be accepted.

Customer Support

If you have any questions regarding your product warranty, we're here to help.

Email: support@ezentic.store
Support Hours: Monday–Saturday, 9:00 AM – 6:00 PM (PKT)
Response Time: Within 24–48 business hours

Our Commitment

At Ezentic, we value your trust. We carefully select quality electronics and work hard to ensure every customer enjoys a reliable shopping experience backed by responsive support.